Terms and conditions POLICY
We reserve the right to modify or amend these conditions at any time and will update them on this page of our website. By placing an order with Sweet Pea Cake Company and paying your deposit to secure our services, you are agreeing to these Terms and Conditions and are legally bound by them.
PAYMENT AND DEPOSIT
We require a £100 non-refundable, non-transferable deposit to confirm an order and hold the date. The remaining final payment is due 4 weeks before the delivery date, at which point any changes must have been confirmed (changes to the previously agreed design may incur extra fees).
Payment can be made earlier if you would like – please let us know if you prefer to do this.
Failure to make your final payment 4 weeks before the delivery date may result in your order being cancelled.
We accept bank transfers, cash or cheques as forms of payment. Please contact us for bank details.
REFUNDS AND CANCELLATIONS
Deposits are non-refundable and may be non-transferable at Sweet Pea Cake Company’s discretion, due to the fact that we may have turned away other bookings for that date.
In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible, discuss the matter with you and try to agree a suitable alternative. If you do not wish to accept our suggested alternative, then we will refund the full cost to you.
Consultations are by appointment only. An appointment for a consultation and tasting must be agreed with Sweet Pea Cake Company by email.
All written price quotations are valid for 14 days from the date of quotation. To secure this price you must pay your full save the date deposit.
If booking your wedding cake more than 12 months in advance, your quote may be subject to price increase due to market conditions. However, we will endeavour to keep these to a minimum.
If you have any need to make any changes to an order/design, please contact us immediately. Alterations and amendments must then be submitted in writing by email. We will assess the requested alteration/amendment and confirm if it will possible and if it will have an effect on the price.
Sometimes, last minute design changes may need to be made if circumstances beyond our control compromise the quality of the finished product. e.g. weather conditions. We will endeavour to keep any changes minimal but the client will be notified of any major design change and this will never be done without the client's prior permission.
The images on the website include Sweet Pea Cake Company’s own work and examples of our cakes that we have previously produced. All our products are freshly handmade, using high quality ingredients, and can be ordered in different sizes from those shown on the website, your cake may have variations from the website image/other design source images that you have provided to us.
Any image provided as part of the description of similar goods is given for illustrative purposes only. Given the nature of the goods, there may be some minor variations of colour and design.
NON-EDIBLE INGREDIENTS AND DECORATIONS
Our cakes may contain non-edible ingredients or decorations, such as plastic or wooden dowels in tiered cakes or wires in some sugar flowers. These will be detailed on the Quotation Invoice and must be removed before serving or eating.
Sweet Pea Cake Company regularly updates all social media platforms with our latest work, behind the scenes pictures, close up shots and pictures of your wedding cake after the day. Unless you opt out, when ordering us, you agree that we can name you on social media and blogging platforms and include your wedding venue and date.
Allergies and special dietary requirements
We do bake cakes for special dietary needs which include vegan, non gluten and non dairy.
Please speak to us if you require a cake with special dietary needs or for any allergen information.
Sweet Pea Cake Company cannot be held liable for any damages to the cake or products after they have been delivered and set up at your venue.
We do not charge for delivery within a 15 mile radius. Outside of 15 miles radius we will charge 45 pence per mile.
Sweet Pea Cake Company prides itself on it’s high quality, bespoke service and would take any complaint very seriously. If you wish to make a complaint to us wish to raise any concerns after receiving your cake, please do so in writing, including any evidence.
All text, images and content of this website may not be used or copied without our written permission. All content on this website is accurate at the time of posting but we cannot be held responsible for any slight errors.